Please see below for our most frequently asked questions and quick access to your query,
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.
Please ensure you enclose a completed returns form with your order (if you do not have, you can download a returns form here). No form may result in your return not being processed
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable. All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post. We cannot take responsibility for items damaged or lost in the return transit.
If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. DNM LAB is NOT responsible for any return custom charges made.
Returns must adhere to the following:
Items must be returned in their original packaging.
All tags must still be attached to the unworn item/s.
Items must not contain any evidence of wear, stains or odours
All items purchased in the Sale Department/Black Friday Offer are ineligible for a refund and may be exchanged only (this includes discount codes).
Deemed fit for resale with tags still attached
*If the above is not adhered to when you make the return. We reserve the right to return the item back to you.
Returns will extended until the 8th January 2020, for orders placed after the 30th November.
Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods).
Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.
You can exchange your item for a different size or colour (at the same price) by sending this back to our warehouse. All exchanges are processed in line with our live stock levels. If the item you have requested as part of your exchange is out of stock you will automatically be refunded in line with our returns policy.
All items purchased in the Sale Department/Black Friday Offer are ineligible for a refund and may be exchanged only.
We are not offering free returns and it is the customer's responsibility to send the item back to us.
In the unlikely occurrence you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team and one of our Customer Service Specialists will assist you.
If your tracking shows your parcel has been "returned to sender" this is most likely due to an address issue. If this occurs please contact our customer service team
We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.
The estimated delivery date is provided in your order confirmation email. Please allow up until this date for the parcel to arrive. You will be able to keep track of your order with the tracking link provided in your shipping confirmation email. If, however, the date has passed and you still have not received your order please contact us.
For UK orders if you are not available when the item is ready to be delivered to you, the courier will leave a calling card or you will need to reach out directly to the courier to redirect your parcel.
This will give you options on how to retrieve your parcel. This is also updated on your tracking link with royal mail and DPD.